Memberships
* Memberships are non-refundable and non-transferable.
* We are not able to refund your membership due to a show cancellation as membership
is non-refundable and a separate product with its own benefits distinct from
tickets to a show.
* Only one (1) membership is allowed per person. If one person is found to
have multiple memberships, these memberships will be cancelled without a refund.
* Memberships may not be sold and/or transferred. If a member is found to be
selling his/her membership, the membership(s) will be cancelled without a refund.
* By completing the registration process, you authorize Celebrity Services
division of Paid, Inc. (“Paid” or “US” or “WE”) to charge its PeteCarroll.com
membership fee to your designated credit card or checking account every 12 months
at the specified rate. Email reminders will be sent to each PeteCarroll.com
member a month before their membership expires, to provide the opportunity to
either renew or cancel their membership.
* Please allow 4 weeks for you to receive your membership package.
* Members must (i) provide PeteCarroll.com with accurate and complete billing
information including legal name, address, telephone number, and credit card/billing
information, and (ii) report to PeteCarroll.com all changes to this information
within thirty (30) days of the change. Members may update their information
with PeteCarroll.com in My Account section of www.PeteCarroll.com or by emailing
customerservice@petecarroll.com or by calling our customer
service department at 508-791-6710.
* The membership subscription fee represents the price of the membership subscription
and NOT the price of complimentary membership items or services, which will
be included free with the purchase of the membership subscription.
* All membership fees are subject to change upon notice from PeteCarroll.com.
PeteCarroll.com will provide you with reasonable notice of such change. If you
do not accept the new fees, you may cancel your membership before your membership
expires and your credit card is charged.
* Any behavior that is detrimental to Pete Carroll, PeteCarroll.com, Paid Inc.
, any employees affiliated with either, or any member of PeteCarroll.com will
not be tolerated and including but not limited to (1) profanity or obscenities;
(2) libel, defamatory, obscene, fraudulent, harmful, threatening, abusive or
hateful mail, email, telephone conversations, message board postings, or personal
confrontations (3) displaying any personal information about oneself or that
of another including but not limited to address and telephone number. Any abuse
of this policy will be grounds for revoking a membership without a refund.
* WE reserve the right to revoke a membership to PeteCarroll.com without providing
a refund, at any time, if, in our sole determination of WE determine a member
has violated a term or condition of these policies.
* In consideration for being a member of PeteCarroll.com, participating in any
and all PeteCarroll.com contests, promotions, purchasing event tickets and attending
and/or fan experiences, you agree to authorize US to use your name, voice, portrait
and likeness, including, any statements, interviews or performances of you in
any video, recorded, filmed, taped, and/or photographed material created by
US in connection with the PeteCarroll.com membership contest, promotion, concert
ticket purchase and attendance and/or fan experience (collectively referred
to as “the Work”). WE have the right to use the Work for any purpose, including
but not limited to any related advertisement, promotion and publicity for us,
and to exhibit, produce, broadcast, distribute, and otherwise exploit the Work
in whole or in part, through any and all means and all media, whether now known
or hereafter developed, throughout the world into perpetuity. WE shall have
the right to edit, modify, add to and/or delete any or all of the material contained
in the Work, including that material which contains the your name, voice, portrait
and likeness, in whole or in part. Except as otherwise expressly provided herein,
you shall not receive any compensation whatsoever in connection with your services
and performances in connection with or as part of the Work, the use and exploitation
of the Work or the exercise of the rights granted herein.
* If there is a problem with your subscription, please email us at customerservice@petecarroll.com
or call 508-791-6710.
Merchandise
* PeteCarroll.com sells various Pete Carroll and PeteCarroll.com merchandise
from www.petecarroll.com (hereinafter “Merchandise”). Purchases may be made
online ax with a valid credit card. PeteCarroll.com accepts Mastercard, Visa,
Discover and American Express.
* WE will accept merchandise items for return or exchange within 30 days of
purchase provided the item is unused, unopened and in brand new condition. For
wearable merchandise, items that have been washed or worn may not be returned.
For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, PeteCarroll.com
will not accept for return or exchange any packaged item after it has been opened.
There are no refunds, returns or exchanges for digital downloads; all such sales
are final. There may be a cancellation/return/exchange fee plus shipping and
handling for all exchanges. PeteCarroll.com is not responsible for the cost
of return shipping.
* Please allow for 2 weeks for shipping of your Merchandise. If one or more
items from your order are out of stock, or if an item that you ordered becomes
discontinued prior to delivery, WE will notify you via e-mail. If an item is
backordered, you have the option of holding your entire order until the backordered
item arrives, or you can request a credit for the back ordered item and have
the rest of your order shipped.
* In accordance with state law, WE may be required to charge sales tax on certain
Merchandise orders shipped within the state of Massachusetts. Sales tax is applied
to the total amount of the order, which includes shipping and handling charges.
Tickets Special terms apply to ticket sales, so where there is a conflict or
inconsistency between this Ticket Sales section and any other sections of our
policies, the policies stated in this section will apply to ticket sales.
* When Pete Carroll is touring, PeteCarroll.com will do its best to secure and
sell an allotment of tickets to PeteCaroll.com members in advance of public
ticket sales.
* Tickets may be purchased online only with a valid credit card (Mastercard,
Discover, Visa or American Express). If you have problems purchasing online,
you may contact customerservice@petecarroll.com
or call 508-791-6710 from 9:00 a.m. – 5:00 p.m. EST Monday through Friday while
tickets are onsale.
* PeteCarroll.com does not set venue ticket prices, the number of tickets PeteCarroll.com
gets or determine locations of PeteCarroll.com seating. WE cannot guarantee
that seats will be available to every PeteCarroll.com member nor can WE guarantee
where PeteCarroll.com seats will be located nor changes to venue production
affecting seat locations. WE do our best to secure as many of the best seats
possible from the promoter. Any available tickets will be made available on
a first-come, first-serve basis, and WE do not warrant that tickets will be
available for every date.
* All ticket sales are final. No request for cancellations, changes or refunds
is accepted. Carefully review your event selection and the approximate location
of your seats from our venue maps. Tickets purchased from PeteCarroll.com are
subject to convenience, facility, processing and service fees. These fees vary
from show and from venue. “Premium” level tickets as described in the specific
ticketing section of PeteCarroll.com.
* If select to have your tickets shipped, you should receive them at least two
weeks prior to the show date. If you do not, please first check PeteCarroll.com
for updates on shipment information prior to contacting us as this is the most
up to date and accurate information. If you do not see any shipping updates
on the website, please contact us at customerservice@petecarroll.com
or at 508-791-6710 no later than 72 hours prior to the show to ensure we can
help you. It is your responsibility to notify PeteCarroll.com if you move or
need the tickets sent to an alternative address at least 3 weeks prior to the
show. If WE feel in our sole discretion that WE cannot ensure delivery at least
48 hours prior to a show, WE reserve the right to place tickets at Will Call
and will refund shipping charges. International orders will be placed at Will
Call.
* If your tickets are to be held at “Will-Call", they will be at the venue box
office at the time of event. The box office is usually open sixty (60) minutes
before the event. PeteCarroll.com may have its own window next to the regular
Will-Call and WE will send an email notifying as well as post specific information
about what time the PeteCarroll.com Will- Call will be open. If you do not arrive
by the time PeteCarroll.com Will-Call closes, WE cannot guarantee you will receive
your tickets. You must have a valid photo ID with you for identification at
will call. The box office will not release tickets if the name on the ID does
not match the ticket list provided by PeteCarroll.com. It would also be helpful
to have with you a copy of your order confirmation.
* In the event that a performance is either cancelled or postponed, Paid, Inc.
will make every effort to email you and/or post on PeteCarroll.com information
about the cancelled or postponed shows. Please make sure you check the site
before you leave to attend the show. If a show is postponed, your tickets will
be valid for the newly scheduled show and WE do not offer refunds for rescheduled
shows. If you cannot attend the newly scheduled show, please contact customerservice@petecarroll.com
or call 508-791-6710. If the show is cancelled, WE will issue you a refund for
the face value of the ticket and for shipping costs if the tickets have not
been shipped. All service, convenience and processing fees are non-refundable,
as the services for those fees would have already been incurred. If the tickets
have been shipped, no refund on shipping costs will be provided. Cancelled and/or
postponed shows are out of our control. While WE regret the inconvenience caused
by these circumstances, WE will not be held responsible for any costs or damages
you may occur due to the postponement or cancellation of shows.
* WE will not be held responsible or liable for injuries, loss or damages incurred
by you while attending any show with tickets you purchased via PeteCarroll.com.
* Tickets purchased through PeteCarroll.com are intended for personal use only.
WE do not allow the resale of any tickets. If you are found to be reselling
or brokering tickets that you purchased through PeteCarroll.com for profit,
WE reserve the right to cancel your ticket order and any other ticket orders
you may have with PeteCarroll.com. If WE elect to cancel your order, WE will
issue you a refund for the face value of the tickets only.
* By placing your order for tickets, you acknowledge that you agree to the terms
set forth herein.
Fan Experiences
* Fan experiences that PeteCarroll.com may sell from time to time are non-refundable
and non-transferable fan club packages offered through PeteCarroll.com (hereinafter
“Experiences”). Purchases are on a first come first served basis.
* Only an actual member of PeteCarroll.com may purchase these Fan Experience
offers. When Pete Carroll is touring, PeteCarroll.com may sell an allotment
of Experiences to members of the Fan Club and does not permit members to resell
their Experiences once it is purchased. Only purchasers who consent to the Experience
Waiver may participate.
* If a member is found re-selling and/or auctioning the Experience for his/her
own financial benefit, that member will be asked to remove the package immediately
and their membership will be terminated without the return of their membership
fee and the Experience and Ticket purchased will be invalidated and not honored
at the venue. If the Experience and/or ticket has already been purchased, then
a refund will be issued only for the face value of the ticket.
* Meet and greets with Pete Carroll are not offered or guaranteed with the purchase
of a fan experience unless otherwise described in the specific offering.
* Specific details and information on each specific Experience will be described
in detail under the information section of such Experience. WE do not guarantee
any other services or benefits other than that described.
* If your Experience includes tickets to an event/game, and the event/game is
postponed, the Experience will be good for the new date. WE will email and post
on PeteCarroll.com information about new dates and procedures for the details
of the rescheduled Experience. If the show is cancelled, WE will issue you a
refund for the face value of the ticket and any refundable costs to PeteCarroll.com.
Some of the costs may be non-refundable such as hotel and products already ordered.
WE will do our best to refund as much as possible from the Experience. All service
and processing fees are not refundable, as the services for those fees have
already been incurred. Customer Service
* Our customer service office is open from 9:00 am to 5:00 pm Monday thru Friday
EST. Should you have any questions regarding your merchandise order, please
call us at 508-791-6710 or e-mail customerservice@petecarroll.com, or regular
mail at 4 Brussels Street, Worcester, MA 01610 Attn: Pete Carroll Customer Service.
Changes to Purchasing Policies
* Paid (“WE”) may occasionally update these Purchasing Terms. When WE do, WE
will also revise the "last updated" date at the bottom of the Purchasing Terms.
You understand that Paid reserves the right to make these changes and that you
are responsible for regularly reviewing this Purchasing Terms, as posted on
this Web site. Continued access to or use of the PeteCarroll.com website after
any such change shall constitute your consent to such change.
